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Cerys Hearsey

We need to talk about change management....

Let’s be honest. Change management is broken. It has been broken for a while. Change can be driven by a variety of factors, from addressing short-term pain points to generally operating more effectively. But most often it is the poor relation to an IT-centric systems project. Over the years, tech projects have moved towards an agile model - allowing for adaptive planning, flexible design models and higher levels of interaction between all parties involved - developers, designers, end users. Change management, on the other hand, has remained largely waterfall - a big bang affair that assumes that by the end of the change activities, the organisation will all be on board, working in the rig.

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